UX research and design, optimising journeys and interfaces across recruitment apps and SaaS using blueprints, personas, expert reviews, and targeted improvements.
Led end-to-end discovery and strategic validation for an early-stage social platform — from user research through prototype testing to the product direction decisions.
Diagnosed a post-redesign conversion collapse as a strategic positioning problem rather than a design failure — and reframed the intervention accordingly.
A decade of competitive market positioning for global brands — Lowe, Leo Burnett, BBH, Isobar, and more — answering the question: how does this company stand out amongst competition?
Strategic research across healthcare, luxury retail, and aviation — including a competitive landscape assessment for Fribourg Hospital that identified where not to compete before any investment.