Adzu is an Omnicom marketing software which automates the ad production.
The software has been developed without users.
Now progressively launching, feedback shows multiple usability issues.
Part 1: In a company unfamiliar with UX, I started by collecting internal feedback and opinions from the different team (customer, sales, product, management). This helped the communication in the company and some further meetings were held by the management.
Part 2: The other outcome was the creation of a user flow across the software.
Part 3: Design creation to illustrate the different ideas to make the flow happen.
Part 3: Testing of the different designs.